Yes. We will always help you if you are in pain or need an emergency dentist, even if you are a new patient. We will endeavour to see you within 24 hours if you have a toothache. However they may be a slightly longer wait for non-urgent treatment.

For emergency treatment or a toothache, we will make every endeavour to see you within 24 hours. There may be a longer wait for non-emergency treatment.

Whilst we understand circumstances can change, should you need to reschedule an appointment, we ask that you provide us with 48 hours notice. We have a lengthy wait for appointments; this notice allows us to provide care to patients on our priority list who are in need of urgent treatment. Unfortunately, failure to provide this notice may result in a cancellation fee.

We offer payment plans thought Gem Visa (after your initial consultation with a dentist).

• Enjoy 0% interest for 6 months on any Visa purchase over $250
• It is a $99 annual set up fee.

Before you apply, you should be able to answer ‘yes’ to the two following questions:

• Are you at least 18 years of age?
• Are you a permanent resident of Australia?

You will need the following details to apply:

• Drivers licence, passport or proof of age card
• Details of your income, assets and liabilities
• Employer’s contact number

Please visit www.gemvia.com.au for more information.

Full payment is expected on the day of service unless prior arrangements have been made.

A valid Health Care Card or Pension Card only entitles you to free treatment in the government run Queensland Health Dental Clinics.

We are preferred providers for HCF, for preventative treatment only. We have HICAPS facilities, which allows for on the spot claims from most private health funds.

Yes – DVA patients will be treated for no out of pocket cost.

Unless it’s for a child under the Child Dental Benefit Schedule, no.