Frequently Asked Questions

I am a new patient with a toothache or emergency. Will you see me?

Yes. We will always help you if you are in pain or need an emergency dentist, even if you are a new patient. We will endeavour to see you within 24 hours if you have a toothache. However they may be a slightly longer wait for non-urgent treatment.

How long before I can get an appointment?

For emergency treatment or a toothache, we will make every endeavour to see you within 24 hours. There may be a longer wait for non-emergency treatment.

What happens if I need to cancel my appointment?

Whilst we understand circumstances can change, should you need to reschedule an appointment, we ask that you provide us with 48 hours notice. We have a lengthy wait for appointments; this notice allows us to provide care to patients on our priority list who are in need of urgent treatment. Unfortunately, failure to provide this notice may result in a cancellation fee.

Do you offer payment plans?

We offer payment plans thought Gem Visa (after your initial consultation with a dentist).

  • Enjoy 0% interest for 6 months on any Visa purchase over $250
  • It is a $99 annual set up fee.

Before you apply, you should be able to answer ‘yes’ to the two following questions:

  • Are you at least 18 years of age?
  • Are you a permanent resident of Australia?

You will need the following details to apply:

  • Drivers licence, passport or proof of age card
  • Details of your income, assets and liabilities
  • Employer’s contact number

Please visit for more information.

Full payment is expected on the day of service unless prior arrangements have been made.

Can I use my Health Care Card or Pension Card?

A valid Health Care Card or Pension Card only entitles you to free treatment in the government run Queensland Health Dental Clinics.

Are you a preferred provider for a private health fund?

We are preferred providers for HCF, for preventative treatment only. We have HICAPS facilities, which allows for on the spot claims from most private health funds.

Do you treat department of Veteran’s Affairs Patients?

Yes – DVA patients will be treated for no out of pocket cost.

Will Medicare cover my treatment?

Unless it’s for a child under the Child Dental Benefit Schedule, no.